Front Desk Assistant Manager
About The Position
The Front Desk Assistant Manager serves as a leader in coaching, training, and developing the Front Desk team. As a representative of Resort leadership, the Assistant Manager works closely with senior management to cultivate and maintain a work culture of service excellence. The role strengthens interdepartmental communication to help optimize the timetable for resolving guest concerns and uses data findings to identify and monitor performance trends and drive process improvement efforts. The position contributes to Massanutten Resort’s quality efforts by guiding professional growth and navigating large-scale issues with attention to detail. Ideal candidates have a friendly disposition and a desire to serve and lead others. This is a full-time, salaried position with an annual salary range of $45,000–$47,000, negotiable. The schedule varies, including weekends, and hours vary, including evenings.
Requirements
- Prior guest relations and training experience.
- Excellent communication and customer service skills.
- At least 3 years of experience in hospitality and/or a related field.
- Valid driver’s license and an approved DMV record.
- Must be at least 18 years old.
Nice To Haves
- Guest relations or hospitality leadership experience.
- Prior experience with CRM and PMS systems.
- Prior college coursework.
- Knowledge of Microsoft Office Suite and BI products.
Responsibilities
- Support Front Desk daily operations.
- Develop and manage growth initiatives for employees.
- Oversee team performance analysis.
- Resolve guest concerns.
- Analyze data and performance trends to support process improvement.
- Lead the department’s onboarding cycle.
- Serve as a leader in the Hospitality Operations division.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
