Goodman Dermatology - Office Manager - Dawsonville

AQUA DERMATOLOGY MANAGEMENT LLC•Dawsonville, GA

8d•Onsite

About The Position

Goodman Dermatology, an AQUA Dermatology portfolio practice, is seeking a Front Desk Lead to support high-quality patient care, lead and support team members, and uphold the practice’s vision and mission. The role manages operations at assigned practice locations in partnership with leadership, providers, and staff, including patient care and retention, personnel management, office and clinical workflows, performance standards, and operational policies. The Front Desk Lead manages supplies and other resources, identifies cost-saving and revenue-enhancing opportunities, and works to improve patient flow and operational efficiency. The position may provide coverage for a Front Desk Specialist or Medical Assistant and may require travel between Goodman Dermatology locations. The position is full-time, Monday through Friday, from 7 a.m. to 5 p.m., and is located in Dawsonville. It supervises administrative practice team members, the Clinical Supervisor, and the Front Desk Supervisor at assigned locations when applicable. A high school diploma or equivalent is required. Two to five years of management or supervisory experience in a medical office is preferred, along with an understanding of dermatology office protocols and procedures and the ability to lead a dermatology office team.

Requirements

High school diploma or equivalent.
Excellent oral and written communication skills.
Ability to work independently and ask for help when needed.
Ability to analyze and interpret information and interact with and decipher information telephonically and electronically.
Ability to work effectively in a team environment.

Nice To Haves

Two to five years of management or supervisory experience in a medical office.
Understanding of dermatology office protocols and procedures and ability to effectively lead a team in a dermatology office.

Responsibilities

Partner with leadership, providers, and staff to manage operations at assigned practice locations, including patient care and retention, personnel management, and office and clinical team workflow.
Monitor and maintain practice performance standards, including targets for patient appointments, staffing productivity, patient experience, and other business performance measures.
Implement policies and procedures that support efficient administrative and clinical operations.
Identify and apply cost-saving and revenue-enhancing opportunities.
Manage inventory of supplies, equipment, technology, and other resources needed for high-quality patient care and efficient practice operations.
Evaluate office team members’ performance, communicate effectively, provide timely feedback, and empower team members.
Assist with onboarding by training and evaluating new team members.
Manage patient-flow processes and develop strategies to improve efficiency and remove barriers to patient care.
Provide coverage for a Front Desk Specialist and/or Medical Assistant as needed.
Collaborate with team members and build and maintain strong working relationships.
Adhere to the AQUA Dermatology Mission Statement, Credo, Service Goals, and Values, and provide exceptional customer service.
Promote a culture of compliance with local, state, and federal regulatory requirements.
Perform other duties as assigned.
Supervise administrative practice team members, the Clinical Supervisor, and the Front Desk Supervisor at assigned locations, when applicable.
Travel between Goodman Dermatology practice locations when required.