Business Manager, CHANEL, Bergdorf Goodman
About The Position
The Business Manager leads the CHANEL business at Bergdorf Goodman, serving as the brand’s primary leader and ambassador. The role aligns CHANEL and Bergdorf Goodman strategies, drives revenue and market share, and ensures exceptional, personalized client experiences consistent with both brands’ luxury standards. The Business Manager leads, coaches, and develops the boutique team; builds client relationships; and partners with store and brand leadership to achieve financial targets. The position also oversees seasonal buying and merchandising analysis, sales performance and KPIs, cross-floor engagement, CHANEL education programs, clienteling initiatives, luxury events, visual standards, business reporting, and the confidential handling of business and client information.
Requirements
- Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
- Proven track record building and scaling Very Important Client retention programs and high-touch client experiences.
- Exceptional ability to recruit, mentor, and develop a high-performing sales team.
- Strong business acumen and understanding of department and vendor goals.
- Highly articulate and professional presentation skills.
- Strong executive-writing and analytical skills.
Responsibilities
- Champion CHANEL’s heritage, values, and luxury vision while upholding Bergdorf Goodman’s service culture.
- Partner with Bergdorf Goodman and CHANEL leadership to create sales strategies, maximize growth, and exceed financial targets.
- Participate in seasonal buy reviews, aligning inventory investment with client demand and emerging market trends.
- Set performance expectations and coach home-base associates to achieve individual sales targets and KPIs.
- Collaborate with store leadership on strategies to expand CHANEL exposure and availability to Out-of-Home Base sellers.
- Oversee and facilitate CHANEL education programs, including seasonal collection launches, trunk shows, brand selling ceremonies, and operational guidelines.
- Develop and execute clienteling strategies to strengthen relationships with Very Important Clients and cultivate an Emerging Private Client program.
- Lead planning and execution of client events, private salon appointments, and trunk shows with CHANEL and Bergdorf Goodman stakeholders.
- Liaise with CHANEL Visual Merchandising to maintain store presentation and adhere to global brand guidelines.
- Prepare executive summaries by synthesizing performance data and qualitative feedback for internal and brand stakeholders.
- Maintain discretion regarding proprietary strategies, financial performance, and client data.
- Recruit, mentor, and develop a high-performing sales team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
