Business Manager, CHANEL, Bergdorf Goodman
About The Position
The Business Manager leads with a focus on customer service and relationship-building through the embodiment of Bergdorf Goodman's foundational Service Values: Excellence, Imagination & Graciousness. The ideal candidate demonstrates strong business acumen, with a deep understanding of both the departments and vendor's goals. You inspire performance, drives sales growth, and fosters a collaborative culture that delivers exceptional client experience while upholding the highest standards of luxury retail. The CHANEL Business Manager serves as the ultimate leader and brand ambassador for CHANEL within Bergdorf Goodman. This key leader is responsible for inspiring, coaching, and developing an elite boutique team that consistently delivers world-class, personalized client service. By managing the strategic alignment between Bergdorf Goodman and CHANEL, the Business Manager drives top-line revenue, expands market share, and ensures every client interaction reflects the highest standards of both iconic brands.
Requirements
- Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
- Proven track record in building and scaling VIC retention programs and high-touch client experiences.
- Exceptional ability to recruit, mentor, and elevate a high-performing sales team.
- Highly articulate and professional presenter with strong executive-writing and analytical skills.
Responsibilities
- Champion the heritage, values, and luxury vision of CHANEL while upholding the high-touch culture of Bergdorf Goodman.
- Partner closely with BG and CHANEL leadership to devise creative sales strategies, maximize growth, and exceed defined financial targets.
- Participate in seasonal buy reviews, aligning inventory investment with deep analysis of client demand and emerging market trends.
- Establish performance expectations and coach home-base associates to achieve individual sales volume targets and key performance indicators (KPIs).
- Collaborate with store leadership to design and implement strategies that expand CHANEL’s exposure and availability to Out-of-Home Base (OHB) sellers across Bergdorf Goodman.
- Oversee and facilitate all CHANEL education programs, including seasonal Collection Launches, Trunk Shows, Brand Selling Ceremonies, and operational guidelines.
- Develop and execute advanced clienteling strategies focused on deepening relationships with Very Important Clients (VICs) and cultivating an Emerging Private Client program.
- Lead the end-to-end planning and execution of high-impact client events, private salon appointments, and trunk shows in partnership with CHANEL and BG stakeholders.
- Act as the primary liaison to CHANEL Visual Merchandising, ensuring immaculate store presentation and strict adherence to global brand guidelines.
- Synthesize performance data and qualitative feedback into executive summaries for critical internal and brand stakeholders.
- Maintain the highest level of discretion regarding proprietary business strategies, financial performance, and client data.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- basic life insurance
- supplemental life insurance
- disability insurance
- a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
- An amazing employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
