Fragrance & Beauty Business Manager - Bergdorf Goodman, NYC

CHANEL • New York, NY

7d • $72,300 - $104,000 • Onsite

About The Position

The Fragrance & Beauty Business Manager is a dynamic, agile, and inspirational leader responsible for coaching, developing, and leading a team to deliver exceptional client service in a complex retail environment. This role is accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. The ideal candidate possesses a teaching and learning mindset for continuous growth.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Outstanding ability to develop strong relationships
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Excellent presentation, facilitation, and attention to detail skills
• Bachelor’s degree preferred.
• 5+ years of leadership experience in a retail luxury environment preferred
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• Ability to lift-up to 15 pounds and stand for extended periods of time throughout the day
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

Nice To Haves

• Foreign language skills are preferred but not required

Responsibilities

• Ensures continuous growth and development of all team members with a focus on onboarding, succession planning, and career development; creates and drives development plans.
• Oversees annual review process and has ongoing performance conversations with all team members.
• Attracts and retains talent by leveraging industry network and internal pipeline to recruit for all current and future positions on the team, including freelancers.
• Sets clear expectations and is accountable for achieving business objectives.
• Plays an active role on the sales floor to lead the team by example, coaching side by side and building direct relationships with top clientele to create a welcoming environment.
• Leverages fluency in product, service, and artistry skills to coach and support the team, elevating their expertise to deliver an exceptional client experience.
• Coaches and continuously trains team on clienteling tools provided by the retailer to build client retention and loyalty; uses metric reporting to further develop the team.
• Fosters a positive working environment that encourages diversity, mutual respect, team collaboration, and is free of discrimination and harassment.
• Facilitates regular team communication sessions and hosts full team meetings to ensure seamless communication of promotional activity, upcoming events, performance to goal, and corporate initiatives.
• Proactively identifies, addresses, and resolves employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partners with Account Executive and P&O as needed.
• Partners and collaborates with Account Executive to ensure alignment on all communication related to corporate strategy, company initiatives, and objectives.
• Creates a culture of service; provides a unique and memorable in-store and after-sales experience to every client, every day and at every point of sale by being the Host of your boutique.
• Fosters a culture of building relationships within store and personalizing client experiences.
• Recruits and loyalizes clients to the brand.
• Event planning, coordination, orchestration, and execution.
• Addresses and successfully resolves client situations according to CHANEL standards as well as retailer-specific guidelines; partners with appropriate teams and individuals as needed.
• Strong collaborations with partners in CHANEL Fashion (RTW, Accessories, & Shoes) to foster World of CHANEL experiences for client.
• Possesses an entrepreneurial mindset to meet business objectives, enrich client relationships, drive positive retail growth, and enhance brand vitality.
• Thinks strategically in partnership with Account Executive and Market Director in the development and execution of long-term strategy.
• Strong understanding of market to identify business opportunities and develop necessary action plans.
• Analyzes reports to identify key business wins and opportunities and uses them as a tool for future business decisions.
• Oversees and delegates all operational responsibilities to ensure effectiveness and efficiencies.
• Active involvement in payroll processes, deadlines, and compliance.
• Ownership of all brand image, hygiene standards, and visual merchandising requirements.
• Works with retail partners to align and understand retailer/client events and acts as a liaison between the brand and retailer.
• Attends seasonal seminars hosted by Education Executives and corporate meetings.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree