Fragrance & Beauty Assistant Business Manager - Saks, NYC

CHANEL • New York, NY

6d • $68,600 - $102,100 • Onsite

About The Position

This role is for a dynamic, agile, and inspirational leader who can coach, develop, and lead a team to deliver exceptional client service in a complex retail environment. The Assistant Business Manager is accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. This role requires a teaching and learning mindset for continuous growth and supports the vision established by the Fragrance & Beauty Business Manager, with a strong focus on operational excellence and brand image compliance.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Bachelor’s degree preferred, High School degree or GED required.
• 3+ years of leadership experience in a retail luxury environment or operational role preferred.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays.
• Ability to lift up to 15 pounds and stand for extended periods of time throughout the day.
• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.

Nice To Haves

• Foreign language skills are preferred but not required.

Responsibilities

• Partner with the F&B Business Manager to develop and lead the team, with a direct focus on the continuous growth and development of the Stock Associate.
• Create and drive development plans and oversee the annual review process, conducting ongoing performance conversations in partnership with the F&B Business Manager.
• Co-lead regular team communication sessions to ensure seamless communication of promotional activity, upcoming events, performance to goal, and corporate initiatives.
• Foster a positive working environment that encourages diversity, mutual respect, team collaboration, and is free of discrimination and harassment.
• Leverage product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience.
• Manage time, establish priorities, and delegate effectively in support of the F&B Business Manager, dedicating 60% of time to sales floor coaching and client experience, and 40% to operations.
• Manage all operations of the sales floor, including stock/re-stocking needs and maintaining areas of pride.
• Establish an organized and controlled stock storage system for the Stock Associate to maintain.
• Serve as the operations lead for all retailer systems, communicating inventory and supply needs, receiving and checking in inventory, and managing shipping/receiving and damages.
• Act as the point person for all Standard Operating Procedures set by the retailer and the Company, upholding team standards and educating as needed.
• Lead and partner with the F&B Business Manager, Regional, and corporate store environment team on all visual changeovers at the counter.
• Establish relationships with key corporate partners for ongoing operational and visual support and day-to-day needs.
• Assist the F&B Business Manager in all event planning, coordination, orchestration, and execution.
• Work with the F&B Business Manager to understand retailer/client events and act as a liaison between the brand and retailer when needed.
• Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
• Actively participate in payroll processes, deadlines, and compliance.
• Assist in creating a culture of service, providing a unique and memorable in-store and after-sales experience to every client.
• Foster a culture of building relationships and personalizing client experiences.
• Lead and train the team on clienteling tools provided by the retailer to build new client retention and loyalty, using metric reporting as a resource.
• Co-own all brand image, hygiene standards, and visual merchandising requirements.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail)
• Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED