Fragrance & Beauty Advisor - Saks, NYC

CHANEL • New York, NY

1d • $25 - $31 • Onsite

About The Position

As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat all clients with the utmost respect, ensuring they feel welcome, confident and at ease. You have an understanding that your role goes beyond completing a transaction. You have emotional intelligence — the ability to develop strong, long-lasting relationships, and the intuition to provide consistent and extraordinary experiences for both internal and external clients.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Articulate and knowledgeable about both cosmetics and fragrance
• Flexible: adaptable to scheduling changes, new ideas and direction
• Full-time in-store and in-person presence required to support client sales and client service, deliver elevated client service to drive business results.
• An excellent listener.
• Confident and professional, striving for excellence.

Nice To Haves

• Foreign language skills are preferred but not required

Responsibilities

• Contributes to building the business by achieving sales targets, using all levers such as product services, data capture…to loyalize, recruit and grow client return rate
• Attends seasonal seminars hosted by Education Executives and implements all training received. Is curious to learn more to nourish a beauty culture, being proactive in learning
• Has solid knowledge of the Brand, its heritage and know-how, and shares it with clients and the team
• Knows and understands business challenges and maintains discretion about all areas of the business
• Successfully provides superior service to every client, every day through the CHANEL service ritual
• Deepens client relationships and loyalty through personal connection and building trust
• Grows and enhances business by achieving clienteling targets
• Demonstrates and executes exclusive services
• Upholds an omni-channel mindset to directly benefit the client, produces a seamless experience from in store to online and vice versa
• Addresses and successfully resolves client situations according to company philosophy and standards. Partners with the appropriate teams and individuals as needed
• Understands the details of events and involves every customer through introduction
• Ensuring that the work area is clean, tidy, hygienic, and professional at all times, knowing and respecting Visual Merchandising guidelines
• Having a positive attitude, communicating with the team and the manager on a regular basis and has a sense of ethics and integrity
• Treating others with respect, acknowledges cultural differences, and learning from those differences
• Service oriented, expressing genuine concern for customers’ needs.
• Ability to develop customer relationships and employ effective follow-up techniques to enhance customer loyalty and retention.
• Positive attitude and proactive approach to enhancing the work environment.
• Desire for continuous improvement, including actively seeking feedback for personal growth and development.
• Assisting in all retailer sales functions as it pertains to the cosmetics floor
• Modeling brand image expectations in alignment with Chanel grooming guidelines
• Demonstrate good judgement in all decision making.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed