Front Desk Lead - GOLD'S GYM - San Marcos

Gold's Gym•San Marcos, TX

About The Position

The Front Desk Lead Team Member warmly greets and directs members, guests, and staff as they enter the gym, and provides control of the front-door location. This role assists with member requests and questions about gym operations and policies, and performs administrative duties as directed by the Gym General Manager. As the club’s initial point of contact, the Front Desk Lead helps create a welcoming atmosphere and memorable guest experience. The position also supports membership sales and onboarding, handles member account changes, assists with class registration, processes retail and concession sales, and helps maintain front-desk, cooler, and retail inventory. The role works as scheduled, follows attendance policies, and performs other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager.

Requirements

Minimum of 2 years of service industry experience.
Proficiency with POS systems and relevant business software, and adaptability to learning new technologies and tools.
Exceptional verbal and written communication skills; clear, articulate, and professional.
Ability to manage multiple priorities in a fast-paced environment, with strong time-management and organizational skills.
Experience in personal or membership-based sales, with a demonstrated ability to drive engagement and retention.
Comfort handling high-volume phone lines while maintaining warmth, accuracy, and professionalism.
Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and special events as needed.
Dependability, accountability, ownership of responsibilities, and follow-through.
Willingness to adopt and implement app-based technology to improve member onboarding and training.
Ability to lift up to 50 pounds and navigate stairs throughout the day across multiple floors.
Collaborative team player who supports Gold's Gym offerings and is enthusiastic about being a founding trainer for a growing brand.

Nice To Haves

Prior experience in boutique fitness training, operations, or management is a strong plus.
Understanding or appreciation of multiple fitness modalities.

Responsibilities

Greet members and guests promptly and warmly, creating a positive entrance and departure experience.
Provide security and control for the facility’s front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer phone calls professionally, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear proper uniform attire and a nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales and help maintain stocked cooler and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents that require incident reports.
Work when scheduled and adhere to company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales using a kiosk or computer and sign up members.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including forms of payment, freezes, cancellations, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Assist members with registering and checking in for classes via the app.
Perform other duties as assigned.