Front Desk/Host

Dave & Buster's Inc.•Orland Park, IL

16d•$15 - $18

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression at Dave & Buster’s. This role guides Guests through retail, game rental, and dining experiences, manages the flow of Guests and seating, and processes transactions. It also prepares and maintains the front desk and host area, assists other Team Members, and communicates Guest concerns to a Manager. Restaurant, retail, or cashier experience is preferred but not required. Applicants must be at least 16 years old.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to a Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must move about the facility and stand for long periods; walk or stand for 100% of the shift.
Must reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Prepare the work area for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Maintain the cleanliness, organization, and standards of the Front Desk and Host station; clean and maintain menus and restock supplies.
Conduct merchandise inventory during and after shifts, if applicable.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action where necessary, and discuss problem areas with a Manager.
Notify a Manager when a Guest appears unhappy and respond calmly to dissatisfied Guests.
Assist other Team Members as needed and foster a cooperative working environment.
Scout open tables, bus and clean tables as necessary, and rotate seating according to guidelines.
Manage the flow of Guests at the front doors, direct Guests as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Calculate bill transactions accurately and promptly; process Guest transactions and reconcile money from assigned banks.
Complete and verify transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, professional appearance in accordance with dress guidelines.