Front Desk/Host

Dave & Buster's Inc.•Manchester, CT

12d•$17 - $18

About The Position

The Front Desk/Host welcomes Guests and guides them through their retail, game rental, and dining experiences. This role helps create a positive first impression by greeting Guests, coordinating front desk activities, managing the flow of Guests and wait times, assisting with transactions, and supporting a welcoming and orderly dining environment. The position also includes preparing and maintaining the front desk and host station, communicating Guest concerns to management, and assisting other Team Members as needed. The role requires a friendly, enthusiastic communicator who can serve multiple Guests, respond calmly to dissatisfied Guests, and maintain a neat, clean, and professional appearance. Restaurant, retail, or cashier experience is preferred but not required. Candidates must be at least 16 years old and able to read and communicate in English. The work takes place in a noisy, fast-paced environment and may require working days, nights, and/or weekends. Team Members must be able to stand or walk for the entire shift, move throughout the facility, lift and carry up to 30 pounds, and reach, bend, and stoop frequently. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand or walk for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Greet Guests warmly and serve as an ambassador for the building, coordinating game rentals, merchandise sales, and telephone inquiries.
Bid farewell to departing Guests, confirm their experience was satisfactory, and invite them to return.
Prepare the front desk and host station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Maintain the cleanliness and organization of the front desk and host station, including stocking and maintaining menus and restocking necessary supplies.
Bring assigned areas up to standard and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business dictates.
Notify the Manager about Guests who appear unhappy and promptly communicate significant problems or unusual matters to the immediate supervisor; take corrective action or suggest alternatives where appropriate.
Support table turns by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to promote fairness and balance in dining areas.
Manage the flow of Guests from the front doors, help them efficiently, and direct them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Process bill transactions accurately and promptly, reconcile monies from assigned banks, and complete accurate transactions for To Go orders.
Greet and assist Guests efficiently and with a smile while processing transactions.
Sell merchandise from the Front Desk, if applicable.