Front Desk Host

Proper Hospitality Careers•Malibu, CA

18d

About The Position

At Hotel June Malibu, the Front Desk Host is the first point of contact for guests and helps deliver a welcoming, seamless experience from check-in through check-out. The role supports hotel service standards, guest satisfaction, and daily operations, working closely with the Front Desk team, Housekeeping, and other hotel departments to meet guest needs efficiently and professionally. The position handles guest arrivals and departures, reservations, payments, guest inquiries and concerns, interdepartmental coordination, and front desk administrative tasks. It also supports guest and property safety by following hotel emergency, health, and safety procedures.

Requirements

High school diploma or equivalent.
Strong written and verbal communication skills.
Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to sit or stand for extended periods.
Ability to occasionally lift or move up to 20 pounds.
Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating phone or computer systems.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.
Experience with hotel reservation systems such as InforHMS, Alice, or similar is a plus.

Responsibilities

Greet guests and provide a warm check-in experience.
Verify reservation details, process payments, and assign rooms during check-in.
Handle check-outs, ensure charges are accurately posted, replenish items taken from rooms, and support a positive departure experience.
Respond promptly and professionally to guest inquiries, requests, and complaints, and resolve concerns to guests’ satisfaction.
Provide information about hotel services, local attractions, and dining options, and assist with special requests.
Coordinate with Housekeeping, Maintenance, Sales, and other departments to address guest needs and maintain smooth operations.
Ensure rooms are inspected after cleaning and set up for arrivals.
Answer incoming calls and direct them to the appropriate departments or assist with reservations.
Monitor the hotel email system and assist with online reservation inquiries.
Maintain accurate guest records and enter guest information correctly into the system.
Process reservations and cancellations and allocate rooms efficiently.
Assist with reports and inventory checks, and ensure front desk and guest supplies are stocked.
Help ensure the safety and security of guests, team members, and hotel property.
Follow hotel policies and procedures related to emergency protocols, health, and safety.
Collaborate with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction.