Front Desk Coordinator
About The Position
The Front Desk Coordinator is the face of Cosmetic Surgery Center and delivers an exceptional patient experience from the first call or visit through check-out and follow-up scheduling. The role manages front desk operations, including greeting patients, scheduling appointments, answering calls and messages, preparing medical documentation, and supporting seamless booking. The ideal candidate is detail-oriented, solution-focused, and able to stay calm and provide elevated customer service in a fast-paced surgical and aesthetic practice. Cosmetic Surgery Center is a state-of-the-art facility offering cosmetic and plastic surgical procedures and services, including Sciton laser treatments, Botox, dermal fillers, microneedling, and weight loss programs. It is part of Aesthetic Partners, a network of practices that shares best practices, provides ongoing training, and offers portfolio resources to support professional development and brand growth. Responsibilities and duties may evolve to meet organizational needs.
Requirements
- High school diploma or equivalent.
- Two years of high-end customer service experience.
- One year of medical aesthetics or medical office experience.
- Positive attitude.
- Team player with a strong work ethic.
- Impeccable personal appearance.
- Physical mobility to bend, lift, and stand for prolonged periods.
- Ability to meet U.S. employment and eligibility requirements.
Responsibilities
- Provide excellent customer service to patients in person, by phone, and through text and email inquiries.
- Educate patients about the center's services, products, and treatment options.
- Maintain a positive attitude and stay calm under pressure in a fast-paced surgical and aesthetic practice; find solutions to potential issues.
- Oversee the daily schedule to support a seamless patient experience.
- Answer and screen phone calls, schedule appointments, take messages, and deliver messages promptly to the appropriate staff member.
- Monitor and respond to office voicemail, email inquiries, and text messages throughout the day.
- Accurately check patients in and out and schedule follow-up visits.
- Prepare appropriate patient medical documents through the EMR.
- Maintain the cleanliness and appearance of the practice, including waiting areas, lobby, front desk, and back of house.
Benefits
- Competitive compensation based on experience and performance, with incentives.
- Professional development opportunities, including AP Academy, advanced trainings, and the AP National Clinical Summit.
- Paid time off.
- Paid company holidays.
- Medical insurance.
- Various voluntary insurance options.
- Company-paid life insurance.
- 401(k) plan and 401(k) match.
- Employee pricing on retail and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
