Front Desk Coordinator

MARISOL HEALTH INC • Fort Collins, CO

5d • $20 - $22

About The Position

Marisol Health Inc. operates licensed, fully equipped medical centers supporting women and their families as they navigate reproductive health decisions. The Front Desk Coordinator works collaboratively with the interdisciplinary team to support efficient clinic flow and a positive patient experience. The role welcomes patients and visitors, manages calls, registers and schedules appointments, verifies insurance, handles patient payments, responds to service requests, and supports office operations. The position requires adherence to patient confidentiality laws, including HIPAA, and review of billing, insurance, and clinic policy information with clients.

The role is full-time, with a stated salary range of $20.00–$22.00 per hour. Marisol Health provides career training, including de-escalation and safety, Mental Health First Aid, substance abuse and mental health, human trafficking, and trauma-informed care. The organization describes its work as mission-driven and expects providers and staff to follow the Ethical and Religious Directives for Catholic Health Care Services.

Requirements

• Compassionate and efficient customer service in person and over the phone.
• Professional appearance.
• Strong organizational skills and attention to detail.
• Patient and helpful demeanor.
• Ability to collaborate as a team member.
• Strong verbal and written communication skills.
• Ability to follow verbal and written instructions.
• Ability to handle multiple tasks and prioritize appropriately.
• Willingness to ask for help and seek guidance when appropriate.
• Receptiveness to learning.
• Bilingual English/Spanish proficiency is required.
• Associate degree (AA) or equivalent from an accredited two-year college or technical school, plus six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Agreement to follow the Ethical and Religious Directives for Catholic Health Care Services.

Responsibilities

• Work collaboratively with the interdisciplinary team to ensure efficient patient flow and a positive patient experience.
• Greet patients and visitors at the reception desk, in person and by phone.
• Answer and manage telephone calls.
• Use electronic health record systems, Microsoft 365, and associated applications.
• Register and schedule patient appointments using appropriate communication and medical screening techniques.
• Prepare accurate new-patient registration forms.
• Verify patient insurance and screen patients for current insurance cards and contact information.
• Collect outstanding balances, copayments, and payments due at the time of service.
• Reconcile collected payments at the end of the day.
• Respond promptly to patient requests, including voicemail messages, appointment inquiries, and requests for services.
• Assist with tracking inventory of office and kitchen supplies needed by the clinic.
• Check the mailbox and route mail to the appropriate person.
• Adhere to patient confidentiality laws, including HIPAA.
• Review billing, insurance, and clinic policy information with clients.

Benefits

• Extensive paid time off, accruing at four weeks for new employees and increasing with tenure.
• 15 paid holidays annually.
• 403(b) retirement plan with a 4% agency contribution and matching up to 2% of annual compensation.
• Choice of two medical plans; the agency pays 90% of employee premiums and 75% of dependent premiums.
• Dental and vision coverage starting the first day of the month following the start date.
• Training curriculum and career-supporting training.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree