Dental Front Desk Coordinator (FT)

Bright Direction Dental LLC • Addison, IL

3d • $22 - $24

About The Position

Bright Direction Dental is seeking a full-time Front Desk Coordinator to oversee day-to-day front office operations, support team members, and help ensure a smooth, efficient patient experience. The role involves coordinating patient appointments and front office processes, addressing patient questions, and handling insurance, billing, and collections. The ideal candidate is proactive, detail-oriented, and confident scheduling appointments, presenting treatment plans, and discussing financial arrangements.

The work location is in the Addison and Bloomingdale area. The schedule is Monday through Friday, with one Saturday per month. Compensation is $22–$24 per hour.

Requirements

• Previous experience in a dental front desk role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with dental practice management software and general office applications.
• High school diploma or equivalent.

Responsibilities

• Oversee daily front office operations.
• Participate in training and onboarding new front desk team members.
• Ensure compliance with front office policies, procedures, and service standards.
• Provide exceptional customer service and resolve patient questions and concerns.
• Schedule, confirm, and coordinate patient appointments based on provider availability.
• Manage appointment reminders, cancellations, rescheduling, and recall appointments.
• Follow up on unscheduled treatment plans to support case acceptance and schedule utilization.
• Maintain accurate patient records and oversee patient registration, check-in, and check-out processes.
• Verify insurance eligibility and benefits prior to treatment.
• Submit and track insurance claims and follow up on outstanding claims as needed.
• Manage billing, accounts receivable, and collection efforts, including aged receivables.
• Help foster a positive, professional, and patient-focused office environment.

Benefits

• Medical, dental, vision, and life insurance coverage for eligible full-time employees working 30 or more hours per week.
• Access to a variety of voluntary benefits for eligible full-time employees working 30 or more hours per week.
• Paid time off and holiday pay for eligible full-time employees.
• Paid time off for eligible part-time employees working 16 or more hours per week.
• 401(k) retirement savings plan with a company match, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED