Front Desk Coordinator

Smile Doctors•Rochester, MI

17d

About The Position

TDR Orthodontics is seeking a Front Desk Coordinator I to join its team in Rochester Hills, Michigan. The coordinator welcomes patients and visitors, helps manage front-desk communications and administrative work, supports patient scheduling and account needs, and contributes to internal marketing initiatives. The role is part of Smile Doctors, an orthodontic support organization that partners with local practices and promotes a people-first, encouraging culture.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify the appropriate team member(s).
Perform various administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients on their first visit and collect general information from them.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.