Front Desk Coordinator

NOVA Plastic Surgery and Dermatology • Ashburn, VA

32d • Onsite

About The Position

Nova Plastic Surgery and Dermatology is seeking a professional, friendly, and highly organized Front Desk Coordinator to join their team. In this full-time role, the Front Desk Coordinator will be the first point of contact for patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend and evening availability is required.

Requirements

• Associate’s degree or 3+ years of relevant front office or administrative experience.
• Previous experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Exceptional attention to detail and ability to prioritize tasks.
• Professional appearance, positive attitude, and a strong patient-service mindset.
• Comfortable managing a high volume of phone calls and patient inquiries.
• Weekend availability is required.
• Strong commitment to providing an exceptional patient experience.
• Submission of three professional references.

Nice To Haves

• Experience with scheduling software or EMR systems preferred.

Responsibilities

• Greet patients and visitors with professionalism, warmth, and efficiency.
• Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
• Schedule appointments for all providers across all locations.
• Convert new leads into appointments and complete thorough follow-up with prospective patients.
• Maintain a clean, organized, and efficient front desk and lobby environment.
• Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
• Assist with administrative and office tasks that support smooth day-to-day operations.
• Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
• Uphold strict confidentiality and compliance with all HIPAA regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree