Front Desk Coordinator

The Dog Stop • Pittsburgh, PA

5d

About The Position

The Dog Stop in Pittsburgh is seeking a friendly, organized Front Desk Coordinator to welcome dogs and their owners. This customer-facing role combines a passion for animals with strong people skills in a fast-paced environment. The coordinator supports daycare, boarding, grooming, and retail services by managing appointments and reservations, assisting clients, processing payments, maintaining records, and coordinating with pet care staff. The Dog Stop is a dog care franchise that provides a safe, fun, and loving environment for dogs and aims to create a workplace where dog lovers thrive.

Requirements

• Prior customer service, receptionist, or front desk experience is preferred.
• Genuine love for dogs and comfort handling pets of all breeds and sizes.
• Strong communication and interpersonal skills.
• Proficiency with basic computer systems, scheduling software, and point-of-sale systems.
• Ability to multitask and stay organized in a busy, energetic environment.
• Reliable, punctual, and a strong team player.

Nice To Haves

• Experience in a pet care, veterinary, or animal services setting.

Responsibilities

• Greet clients and their pets warmly upon arrival.
• Manage appointment scheduling, reservations, and check-ins and check-outs for daycare, boarding, and grooming services.
• Answer phone calls, emails, and inquiries in a timely and professional manner.
• Process payments and maintain accurate client records using pet care management software.
• Communicate pet care updates and service recommendations to pet owners.
• Maintain a clean, organized, and inviting front desk and lobby area.
• Collaborate with pet care staff to support smooth daily operations.

Benefits

• Opportunity for advancement
• Employee discounts
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed