Front Desk Coordinator
About The Position
The Front Desk Coordinator is the welcoming face and voice of Dental Care of Michigan in Mt. Clemens, helping patients feel valued and keeping the office running smoothly. The role combines patient service, scheduling, administrative work, and financial tasks, delivered with organization, professionalism, and empathy. The practice is partnered with North American Dental Group, which provides non-clinical business support services to independently owned and operated practices. The position is full-time. The schedule is Monday through Thursday, 8:45 a.m.–6:00 p.m., with Friday as needed, 8:30 a.m.–5:00 p.m.
Requirements
- High school diploma or equivalent.
- Strong communication, organizational, and multitasking skills.
- Familiarity with dental software and Microsoft Office, and willingness to learn new programs.
Nice To Haves
- Associate’s degree preferred.
- 1–5 years of customer service, insurance, or dental experience preferred.
Responsibilities
- Handle financial tasks, including collecting co-payments, verifying insurance, and completing daily reporting.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Clearly explain dental procedures, policies, and services to patients.
- Present financial arrangements and policies to patients professionally and empathetically.
- Track and manage appointments, including cancellations, no-shows, and late arrivals, to maintain a smooth schedule.
Benefits
- Paid time off that grows with career tenure.
- Comprehensive benefits, including a 401(k).
- Continuing education and development opportunities.
- An inclusive work atmosphere that values individuality and teamwork.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
