Front Desk Coordinator

Snodgrass-King Dental Associates•Franklin, TN

42d•Onsite

About The Position

This position will be cross-trained between Front Desk and Treatment Plan Coordinating. It will be a temporary, part-time, as-needed role. The practice aims to deliver best-in-class patient care with a focus on putting every patient first, every visit, guided by empathy. The goal is to transform the dental experience by using individuality and dental expertise to practice group dentistry and ensure patient satisfaction. The team pioneers a new culture of dentistry and helps patients improve their oral health.

Requirements

Dependability
Skilled in quality control when handling financial information
Ability to perform insurance verification
Ability to prepare end of day reports
Ability to keep patients worry-free
Ability to sort, open, and distribute mail
Ability to scan and photocopy
Ability to answer phone calls and provide information
Ability to greet visitors/patients
Ability to schedule, verify, and confirm patient appointments
Ability to explain procedures and/or services to patients using dental knowledge
Ability to present financial policies and arrangements to patients
Ability to collect co-payments
Ability to verify insurance coverage
Ability to track appointments due to no-shows, cancellations, and late arrivals
Ability to assist the patient in prioritizing treatment and establishing a plan for scheduling and payment for dental services
Ability to perform case presentation and acceptance including chair-side treatment planning
Friendly demeanor
Professional demeanor
Organized
Work with a sense of urgency
Able to manage multiple tasks throughout the day
Ability to conduct treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.
High School Diploma or equivalent
Knowledge of dental software
Knowledge of Microsoft Office programs
Ability to learn new programs as needed

Nice To Haves

Associate’s degree
1-5 years of customer service experience
1-5 years of insurance experience
1-5 years of dental experience

Responsibilities

Handle financial information with quality control, perform insurance verification, and prepare end-of-day reports.
Perform clerical tasks such as sorting, opening, and distributing mail, scanning, and photocopying.
Answer phone calls and provide information to callers.
Greet visitors/patients.
Schedule, verify, and confirm patient appointments.
Explain procedures and/or services to patients using dental knowledge.
Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage.
Track appointments due to no-shows, cancellations, and late arrivals.
Assist patients in prioritizing treatment and establishing a plan for scheduling and payment for dental services.
Perform case presentation and acceptance, including chair-side treatment planning.
Conduct treatment plan consultations with new and existing patients to address concerns and answer questions regarding dental treatment plans.