Front Desk Coordinator

North American Dental Group•Pittsburgh, PA

18d

About The Position

The Front Desk Coordinator supports a dental practice in delivering patient-focused care and a positive dental experience. The role combines front-desk service, appointment coordination, clerical work, insurance verification, and handling financial information. The coordinator greets patients and visitors, communicates with callers, explains procedures and services using dental knowledge, and helps patients understand financial policies and arrangements. The schedule is Monday through Thursday, 7:45 AM to 5:00 PM, with a one-hour lunch, and two Fridays each month from 7:45 AM to 1:00 PM.

Requirements

High school diploma or equivalent.
Dependability and skill in quality control when handling financial information.
Knowledge of dental software and Microsoft Office programs.
Ability to learn new programs as needed.

Nice To Haves

Associate’s degree preferred.
One to five years of customer service, insurance, or dental experience preferred.

Responsibilities

Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
Sort, open, distribute, scan, and photocopy mail and other materials.
Answer phone calls and provide information to callers.
Greet visitors and patients.
Schedule, verify, and confirm patient appointments.
Explain procedures and services to patients using dental knowledge.
Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
Track appointments affected by no-shows, cancellations, and late arrivals.