Front Desk Coordinator
North American Dental Group•Colchester, CT
About The Position
The part-time Front Desk Coordinator supports a dental practice focused on patient-first care. The role handles front-desk, clerical, appointment, insurance, and financial tasks while helping patients understand procedures, services, and payment arrangements. Hours are generally Monday through Thursday, approximately 9:00 a.m. to 3:00 p.m.
Requirements
- High school diploma or equivalent.
- Dependability and skill in quality control when handling financial information.
- Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
Nice To Haves
- Associate’s degree preferred.
- One to five years of customer service, insurance, or dental experience preferred.
Responsibilities
- Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
- Sort, open, and distribute mail; scan and photocopy documents.
- Answer phone calls and provide information to callers.
- Greet visitors and patients.
- Schedule, verify, and confirm patient appointments.
- Explain procedures and services to patients using dental knowledge.
- Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
- Track appointments affected by no-shows, cancellations, and late arrivals.
Benefits
- Healthcare spending account
- Paid time off
- 401(k)
- Voluntary life and disability insurance
- Employee assistance program
- Referral program
- Employee discount program
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
