Front Desk Coordinator

Platinum Dermatology Partners LLC•Phoenix, AZ

24d•Onsite

About The Position

The Front Desk Coordinator handles front desk operations at a fast-paced dermatology clinic and serves as a first point of contact for patients. The ideal candidate is friendly and professional, puts patients first, and delivers excellent customer service. The role includes answering phones, greeting patients, scheduling appointments, preparing and updating patient paperwork and records, verifying insurance and prior authorizations, and collecting copays or balances. The coordinator also handles routine inquiries and forwards non-routine requests to appropriate personnel.

Requirements

High school diploma or GED equivalent.
Minimum 2–3 years of front desk experience in a medical office or clinic.
Experience with patient check-in and check-out workflows.
Prior insurance verification and scheduling experience.
Knowledge of medical dermatology terms, CPT, and ICD-10.
Strong written and verbal communication skills.
Strong mathematics skills.
Professional appearance and mannerisms.
Ability to work efficiently in a fast-paced environment.
Ability to demonstrate compassion and caring when dealing with patients, coworkers, and others.
Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.

Nice To Haves

Prior dermatology or cosmetic experience.
Experience using EMR systems.

Responsibilities

Accurately and professionally manage front desk operations.
Answer phones, greet patients, schedule appointments, and respond to routine inquiries.
Forward non-routine requests to appropriate personnel.
Prepare necessary patient paperwork before appointments.
Review EMA for information that needs updating and accurately enter updated patient information.
Identify payer sources and verify insurance eligibility and prior authorization.
Record and collect patient copays and/or balances at check-in and check-out.
Perform other duties as assigned.