Front Desk Coordinator

The Joint Chiropractic•Reno, NV

About The Position

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while helping drive clinic performance through membership sales and operational excellence. The role creates a welcoming, efficient, patient-centered environment and supports clinic goals, team collaboration, and business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care. The coordinator manages front desk operations and patient flow, presents and sells wellness plans and promotions, handles routine clinic operations and compliance tasks, collaborates with the team, and supports local marketing and community engagement. The position requires availability for evenings and weekends, including Friday through Sunday.

Requirements

Strong customer service and communication skills.
Sales-driven mindset and confidence presenting memberships and packages.
Ability to multitask and stay organized in a fast-paced environment.
Professional appearance and demeanor representative of the brand.
Positive attitude and willingness to learn and grow.
Belief in a wellness lifestyle and preventative care.
Proficiency with basic computer systems and social media platforms.
Availability to work evenings and weekends, with Friday through Sunday required.
High school diploma or equivalent.
Ability to stand and/or sit for extended periods.
Ability to lift and carry 20–50 pounds as needed.
Ability to operate standard office equipment, including a computer, scanner, and phone system.

Nice To Haves

Associate’s degree or higher.
1–2 years of retail sales, customer service, or marketing experience.

Responsibilities

Greet members and patients warmly and professionally.
Manage patient check-in and check-out using clinic systems such as POS and Carbon.
Maintain smooth patient flow for new and established patients.
Answer phones, schedule appointments, respond to patient inquiries, and assist with forms and onboarding.
Present and sell Wellness Plans, packages, and promotions; educate patients about chiropractic care and ongoing wellness.
Re-engage inactive members and support retention efforts.
Meet or exceed individual and clinic sales goals, apply promotions accurately, and comply with company policies.
Maintain knowledge of products and promotions.
Process transactions, manage accounts, monitor inventory, and support ordering processes.
Maintain Digital Blue Book accuracy, including cash handling and daily logs.
Keep the clinic clean, organized, and ready for patients.
Follow company policies, procedures, and compliance standards.
Communicate patient concerns, feedback, and incidents to leadership.
Support clinic and regional goals through teamwork and accountability.
Build positive, respectful relationships with team members and contribute to a positive clinic culture.
Participate in team meetings, trainings, and development opportunities, and apply constructive feedback.
Support local marketing, community outreach, in-clinic promotions, and social media or grassroots marketing as directed.