Front Desk Coordinator

Hiram Center for Family Dentistry • Hiram, GA

20d

About The Position

The Front Desk Coordinator supports a dental practice focused on patient-first care and helping patients improve their oral health. The role handles front-desk and clerical work, patient communications and appointments, financial information, insurance verification, and explanations of dental procedures and services. The practice is partnered with North American Dental Group, which provides support for its patient-care mission.

Requirements

• High school diploma or equivalent.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
• Dependability and skill in quality control when handling financial information, insurance verification, and end-of-day reports.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, verify insurance, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and payment arrangements to patients and collect co-payments as appropriate.
• Verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED