Front Desk Coordinator - Albuquerque Area
About The Position
The Front Desk Coordinator works with The Joint Chiropractic’s clinic team to provide service to members and patients and support the clinic’s sales goals. The role focuses on gaining memberships, educating patients about wellness services and offerings, and helping attract and re-engage patients. It is not a management position and does not supervise other employees. The coordinator welcomes and checks in patients, answers calls, processes transactions, keeps patient accounts accurate, and helps maintain an organized, clean clinic. The role requires working collaboratively in a fast-paced environment, communicating effectively, and upholding The Joint Chiropractic’s core values of trust, integrity, excellence, respect, and accountability.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer-service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Willingness to learn and grow, and to accept constructive criticism positively.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
Nice To Haves
- Office coordination or marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships to help meet sales goals.
- Greet members and patients and check them in to see the Chiropractor.
- Answer phone calls.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Complete point-of-sale transactions and ensure patient accounts are current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
- Present and sell memberships and visit packages.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and an organized workspace.
- Keep management apprised of member concerns and follow management policies, procedures, and direction.
- Uphold The Joint Chiropractic’s core values of trust, integrity, excellence, respect, and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
