Front Desk Coordinator
North American Dental Group•Shelby Twp., MI
About The Position
The Front Desk Coordinator is the welcoming face and voice of the dental practice, helping patients feel valued from arrival through their visit. The role supports a smooth, efficient office by handling financial and administrative tasks, communicating with patients, and coordinating appointments. The position is full-time at Dental Care of Michigan in Shelby Township, Michigan, with a Monday–Thursday schedule of 8:45 a.m.–5:00 p.m. and Friday hours of 8:45 a.m.–4:00 p.m.
Requirements
- High school diploma or equivalent.
- Strong communication, organizational, and multitasking skills.
- Familiarity with dental software and Microsoft Office, and willingness to learn new programs.
Nice To Haves
- Associate’s degree preferred.
- 1–5 years of customer service, insurance, or dental experience preferred.
Responsibilities
- Handle financial tasks, including collecting co-payments, verifying insurance, and completing daily reporting.
- Perform administrative duties such as sorting mail, scanning documents, and photocopying.
- Answer phone calls, provide information, and schedule, verify, and confirm appointments.
- Explain dental procedures, policies, and services to patients.
- Present financial arrangements and policies professionally and empathetically.
- Track appointments, cancellations, no-shows, and late arrivals to support a smooth schedule.
Benefits
- Paid time off that grows with career tenure.
- Comprehensive benefits, including a 401(k).
- Access to continuing education and development opportunities.
- An inclusive work atmosphere that values individuality and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
