Front Desk Coordinator

Fresenius Medical Care•Philadelphia, PA

13d

About The Position

The Front Desk Coordinator coordinates patient scheduling, pre-procedure communication, medical record documents, electronic medical record demographic data entry, payer requirements, and revenue-cycle processes. The role also greets patients and answers a multi-line telephone and fax. The facility is open Monday through Saturday, and the coordinator is required to work one Saturday every six weeks. This position supports patient admissions and maintains medical and financial records in a confidential and secure manner. It completes front-end billing and registration processes, verifies insurance, and handles prior authorization or other payer-required actions. It also coordinates medical record documentation and release, communicates procedure or insurance changes, and oversees office materials, inventory, shipments, and deliveries. The work takes place in a healthcare facility with controlled air temperature and moderate noise. The role involves desk and computer work and interaction with patients, facility staff, and physicians. Exposure to infectious and contagious diseases or materials may occur. The position has no supervisory responsibilities.

Requirements

High school diploma or an equivalent combination of education and experience.
1–2 years of related experience, preferably in a medical setting with insurance billing.
Proficiency with computers and related software, such as Microsoft Office.
Excellent verbal and written communication skills.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate degree or higher preferred.
Related experience in a medical setting with insurance billing is preferred.

Responsibilities

Schedule and enter appointments in the scheduling module promptly and efficiently.
Ensure pre-procedure and preoperative activities are scheduled or completed.
Manage patient and center cancellations, as well as schedule additions, according to center scheduling parameters.
Print the patient schedule and pull patient charts daily.
Greet patients and visitors professionally and obtain patient identification and insurance information to begin the admissions process.
Assemble, file, and maintain patient medical and financial records confidentially and securely.
Complete front-end billing procedures by entering required information in the computer registration module.
Verify insurance and complete required prior authorizations or other payer-related actions.
Assist with patient transportation when the patient qualifies under the Company Transportation Policy.
Ensure required signatures are present on chart and admissions documents in accordance with company policies and procedures.
Scan and file documents accurately within 24 hours of a completed visit, including physician reports to referral sources.
Communicate procedure and insurance changes identified during patient visits to appropriate internal parties and immediately update the patient record.
Perform daily encounter checks to support reporting accuracy.
Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records according to policy and procedure.
Maintain documentation logs for medical record releases.
Provide information to parties engaged in research or study projects involving patient care and service utilization in accordance with policy.
Oversee office materials moving in and out, including inventory, shipments, and deliveries.
Perform other duties as assigned.