Front Desk Coordinator
About The Position
PartnerCare, an affiliate of Axis Spine and Pain, is seeking a compassionate Front Desk Coordinator to serve as the face of its practice and help provide a positive patient experience. The role oversees front desk activities, including reception, customer service, phone calls, scheduling, insurance verification, and administrative support for the smooth operation of the practice. The position works with patients experiencing chronic and acute pain and collaborates with clinical and administrative teammates. The practice emphasizes compassionate, accountable, respectful, and excellent care.
Requirements
- High school diploma or equivalent.
- Strong patient-service focus, compassion, teamwork, and willingness to receive feedback and grow.
- At least two years of experience is preferred; newer teammates may be trained.
Nice To Haves
- Previous experience in a medical office or customer service setting.
- Experience with electronic medical records (EMR) systems; eClinicalWorks experience is a plus.
- Medical assisting experience or training.
Responsibilities
- Welcome patients and visitors professionally and warmly.
- Provide customer service in person and by phone to patients, families, staff, vendors, and the community.
- Keep the reception area clean, organized, and professional.
- Respond to patient inquiries and concerns and escalate them as appropriate.
- Schedule new-patient and follow-up appointments accurately and efficiently.
- Collect and verify patient demographic and insurance information at each visit.
- Maintain accurate patient accounts and records in the EMR system.
- Confirm appointments and manage cancellations and rescheduling.
- Verify insurance eligibility and benefits before appointments.
- Collect co-pays, co-insurance, and outstanding balances at the time of service.
- Manage incoming and outgoing mail, faxes, and correspondence.
- Monitor office supply inventory and notify management when supplies need replenishing.
- Communicate effectively with clinical staff, physicians, and administrative team members.
- Cross-train to support basic medical assistant responsibilities as needed.
- Uphold PartnerCare’s values of Compassion, Accountability, Respect, and Excellence.
Benefits
- Competitive wages
- Benefits that protect employees and their families
- 401(k) plan with a match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
