Front Desk Coordinator

North American Dental Group • Hamburg, NY

20d

About The Position

The Front Desk Coordinator helps provide a positive dental experience by supporting patient care and day-to-day front-office operations. The role involves greeting patients and visitors, handling calls and mail, scheduling and confirming appointments, explaining services, and assisting with insurance verification and patient financial arrangements. The coordinator is expected to handle financial information carefully and help patients feel at ease. The position is Monday through Friday, 8 a.m. to 5 p.m., with a starting pay rate of $20.50 per hour.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information.
• Knowledge of dental software and Microsoft Office programs.
• Ability to learn new programs as needed.

Nice To Haves

• Associate’s degree preferred.
• One to five years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients.
• Collect co-payments and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED