Front Desk Coordinator

Smile Doctors•Aurora, IL

About The Position

Prairie View Orthodontics is seeking a Front Desk Coordinator to join its growing team. The position travels between Aurora, Batavia, Geneva, and Oswego. The coordinator welcomes visitors, supports patients and clinicians, and performs administrative and front-desk duties in an orthodontic practice. The role also contributes to internal marketing initiatives and encourages team participation. Prairie View Orthodontics describes its culture as people-first, fun, and encouraging, and offers opportunities for team members to develop their talents and strengths.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus, but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties.
Welcome visitors and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients and collect general information from patients on their first visit.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Schedule appointments for returning patients as needed.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.