Front Desk Coordinator

Smile Doctors • Havertown, PA

4d

About The Position

Faust Orthodontics is seeking a Front Desk Coordinator I to welcome patients and visitors, provide information about the practice, and perform administrative duties. The role supports patient intake and scheduling, insurance verification, payments and account resolution, communications, records, mail and shipments, and internal marketing initiatives. The position is part of a people-first, encouraging practice culture, with opportunities to develop talents and grow with an expanding organization.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• One year of administrative experience.
• Bilingual ability.

Responsibilities

• Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check in first-visit patients and collect general information.
• Verify insurance information.
• Notify clinicians when patients arrive and are ready.
• Make appointments for returning patients as necessary.
• Print or reprint appointment reminders and school or work excuses.
• Make changes to the patient schedule as necessary.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post them to accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and encourage participation from everyone.
• Perform various administrative duties.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED