Front Desk Coordinator

Refresh Dental • Columbus, OH

26d

About The Position

The Front Desk Coordinator helps deliver a patient-first dental experience by providing front-desk, administrative, scheduling, and financial support. The role involves welcoming patients and visitors, managing calls and appointments, explaining dental procedures or services, and supporting insurance verification and payment arrangements. The position works Monday through Friday.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree.
• 1–5 years of customer service, insurance, or dental experience.

Responsibilities

• Handle financial information carefully, verify insurance, and prepare end-of-day reports.
• Sort, open, distribute, scan, and photocopy mail and other materials.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients.
• Collect co-payments and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED