Front Desk Coordinator

Smile Doctors•Raleigh, NC

95d

About The Position

Peak Smiles is seeking a Front Desk Coordinator I to support its orthodontic practice and provide a welcoming experience for patients and visitors. The role handles reception, patient check-in, appointment scheduling, administrative tasks, payments, records, communications, and shipments. The coordinator also supports internal marketing initiatives and encourages team participation.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify the appropriate team members.
Perform administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-time patients and collect general information from them.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.