Front Desk Coordinator

Health Plus Management•Westbury, NY

11d

About The Position

Health Plus Management (HPM), a Physician Support Organization and clinical practice management company serving more than 50 locations across Long Island, New York City, Westchester, Upstate New York, New Jersey, and Connecticut, is seeking a patient-centric and detail-oriented Front Desk Coordinator. The coordinator greets patients, schedules appointments, answers phones, and manages administrative records, helping create a welcoming experience and ensuring the office is organized and runs smoothly. The role involves building professional relationships with patients, office staff, and the clinical team. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., and pays $18 per hour. Applicants are asked to apply directly through HPM’s website.

Requirements

At least 1 year of relevant medical administrative experience is preferred.
Strong computer knowledge, including Windows programs and Microsoft Word and Excel.
Excellent verbal and written communication skills.
Ability to deliver outstanding customer service and support a great patient experience.
Exceptional organizational and time-management skills; ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability and aptitude.
Outcome-focused approach and ability to work under pressure.
Solution-oriented mindset.
Strong sense of urgency and focus in accomplishing tasks.
Ability to sit for prolonged periods while working at a desk and computer.
Ability to lift up to 25 pounds at times.

Nice To Haves

Experience with medical insurance and verification.
Knowledge of medical terminology and procedures, and ability to converse confidently with patients and referring doctors about treatment.
Experience with electronic medical records (EMR).
Bilingual English/Spanish speaking.

Responsibilities

Welcome patients and provide compassionate care when they arrive.
Answer incoming calls, take messages, and contact patients professionally.
Obtain and file patient charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Transition smoothly into daily roles as needed to support the team.
Protect patient privacy and maintain confidentiality in compliance with HIPAA.
Use NextGen to access and provide patient information.
Contact patients to confirm appointments and support compliance.
Respond to inquiries, resolve issues, collect copayments, and schedule appointments.
Perform office opening and closing procedures as needed.
Help comfort patients and maintain the reception area.
Complete other administrative tasks as needed.