Front Desk Coordinator

Summerville Endoscopy Center•Summerville, SC

6d•Onsite

About The Position

Charleston GI is seeking a full-time Front Desk Coordinator for its high-volume, fast-paced endoscopy center in Summerville. The organization operates a physicians’ practice and three nationally certified and state-licensed endoscopy centers. The role welcomes and assists patients and visitors, supports patient registration and records, facilitates patient flow, and maintains front desk operations while protecting patient confidentiality. Hours vary between 5:45 a.m. and 3 p.m. The work location is 328 Midland Parkway, Summerville, SC 29485.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Ability to work independently and manage multiple priorities.
Outstanding customer service skills.
Experience with high patient volume.
Professional etiquette and ability to communicate clearly and effectively.
Ability to exercise tact under pressure.
Ability to work effectively as a member of a team.
Excellent time management and organizational skills.
Strong attention to detail.
Computer literacy.

Nice To Haves

College education preferred.
Two years of healthcare experience preferred.

Responsibilities

Welcome and greet patients and visitors.
Register patients according to established protocols.
Help patients complete necessary forms and documentation.
Ensure patient and billing information is accurate in the electronic medical record.
Inform patients of office policies and procedures.
Collect co-pays and payments.
Keep the reception area neat, clean, and well-maintained.
Facilitate patient flow by notifying clinical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
Answer phone calls using proper phone etiquette and transfer calls when appropriate.
Maintain front desk supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Scan documents into patients’ electronic medical records when appropriate.
Prepare patient packets by printing and affixing name labels.
Reconcile schedules for the next day.
Protect patient confidentiality by securing protected health information.