Front Desk Coordinator

Spero Health•Hopkinsville, KY

6d•Onsite

About The Position

Spero Health is seeking a Front Desk Coordinator to support its mission of “Saving Lives, Instilling Hope and Restoring Relationships.” The role works as part of an integrated team serving patients who receive counseling, case management, and medically assisted treatment. Spero Health’s care model focuses on treating the whole person to achieve better outcomes. The position is based in Hopkinsville, Kentucky. The schedule is Monday 7:30 a.m.–4:30 p.m., Tuesday 7:30 a.m.–6:30 p.m., Wednesday and Thursday 7:30 a.m.–3:30 p.m., and Friday 7:30 a.m.–2:00 p.m.

Requirements

Graduation from an accredited high school or GED.
Medical and office administration experience.
Customer service experience with a proven record of attention to detail.

Responsibilities

Answer phones courteously and professionally.
Open the clinic, greet patients, and help ensure patient hospitality and cleanliness.
Provide comfort care to patients and their significant others.
Schedule follow-up appointments in person and by phone, and document them in the medical record.
Maintain the cleanliness of the front desk and lobby.
Coordinate patient flow with members of the multidisciplinary team.
Maintain filing of patient records.
Use computer systems to schedule, change, or cancel appointments and complete required documentation.
Prepare a daily financial summary and balance payments received.
Order, organize, and stock educational materials.
Collaborate with team members to enhance the patient experience and continuity of care.
Assist the team in ensuring accountability to the treatment program and patient compliance.
Ensure compliance with HIPAA and 42 CFR Part 2 regulations.