Front Desk Coordinator

Platinum Dermatology Partners LLC • Garland, TX

19d • Onsite

About The Position

The Front Desk Coordinator handles front desk operations at a fast-paced dermatology clinic and serves as a welcoming first point of contact for patients. The role calls for a friendly, professional approach and a commitment to putting patients first while delivering excellent customer service.

The position is with Howsden Derm in Garland, Texas, within Platinum Dermatology Partners, a network of dermatology clinics offering general, cosmetic, medical, plastic surgery, and cancer screening services. The company describes its purpose as empowering the practice of exceptional dermatology and emphasizes collaboration, ownership, respect, excellence, authenticity, and integrity.

The role requires a high school diploma or GED and 2–3 years of front desk experience in a medical office or clinic. Prior insurance verification and scheduling experience are required. Dermatology or cosmetic experience is preferred. Employment is full-time; salary is undisclosed.

Requirements

• High school diploma or GED equivalent.
• Minimum 2–3 years of experience working at the front desk in a medical office or clinic.
• Prior insurance verification and scheduling experience.
• Experience with patient check-in and check-out workflows.
• Knowledge of medical dermatology terms, CPT, and ICD-10.
• Strong written and verbal communication skills.
• Strong mathematics skills.
• Professional appearance and mannerisms.
• Ability to work efficiently in a fast-paced environment.
• Ability to demonstrate compassion and caring when dealing with patients, coworkers, and others.
• Ability to prioritize tasks, understand provider instructions, and know when to seek information or advice.
• Ability to perform quality work within deadlines, work independently, and coordinate work efforts with others.
• Manual dexterity to operate office machines including a computer and calculator; ability to stoop and bend to handle files and supplies; and mobility to complete errands or deliveries.
• Ability to handle sharps and chemicals.

Nice To Haves

• Prior dermatology or cosmetic experience.
• Experience using EMR systems.

Responsibilities

• Handle front desk operations accurately and professionally, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepare necessary patient paperwork before appointments.
• Review EMA for information that needs to be updated.
• Update patient information and enter it accurately in EMA.
• Identify payer sources and verify insurance eligibility and prior authorization.
• Record and collect patient copays and/or balances at check-in and check-out.
• Perform other duties as assigned.
• Perform quality work within deadlines, with or without direct supervision.
• Interact professionally with employees, customers, and suppliers; contribute effectively as a team member; and coordinate work with others as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED