Front Desk Coordinator

The Joint Chiropractic•Santee, CA

33d

About The Position

The Front Desk Coordinator provides customer service and sales support at a The Joint Chiropractic clinic. The role focuses on gaining memberships and meeting sales goals while helping patients and members navigate clinic visits and wellness offerings. The coordinator welcomes and checks in patients, answers calls, maintains accurate accounts and transactions, supports marketing and patient re-engagement, and helps keep the clinic organized and clean. The position requires a positive, collaborative approach in a fast-paced environment, along with a willingness to learn and grow. This is a part-time position scheduled Monday through Wednesday, 11 a.m. to 7 p.m. Starting pay is $17 per hour, depending on experience, plus bonus potential. The employee would work for a franchisee of The Joint Corp., which independently sets employment terms, including wages and benefits.

Requirements

High school diploma or equivalent (GED).
At least one year of previous sales experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer service orientation and effective communication with members and patients.
Ability to work cohesively with others in a fun, fast-paced environment.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.
Willingness to learn and grow.
Ability to accept constructive criticism positively.

Nice To Haves

Office management experience.
Marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships and meet sales goals by presenting and selling memberships and visit packages.
Greet members and patients and check them in for chiropractic appointments.
Answer phone calls.
Complete point-of-sale transactions and ensure patient accounts are current and accurate.
Participate in marketing and sales opportunities to attract new patients.
Re-engage inactive members.
Educate patients about wellness offerings and services, including sharing personal chiropractic experiences and stories.
Stay informed about membership options, packages, and promotions.
Manage patient flow through the clinic in an organized manner.
Recognize and support team goals and maintain positive relationships with team members.
Maintain clinic cleanliness and an organized workspace.
Keep management apprised of member concerns and follow management policies, procedures, and direction.
Accept constructive criticism positively and use it as a learning tool.
Uphold The Joint Chiropractic's core values of trust, integrity, excellence, respect, and accountability.