Front Desk Coordinator

The Joint Chiropractic•Sparks, NV

About The Position

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while supporting clinic performance through membership sales and operational excellence. The position creates a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care. Responsibilities span patient experience and front desk operations, membership sales and retention, clinic operations and compliance, team collaboration, and marketing and community engagement. The role requires Saturday and Sunday availability, as well as availability for evening and weekend work.

Requirements

Strong customer service and communication skills.
Sales-driven mindset and confidence presenting memberships and packages.
Ability to multitask and stay organized in a fast-paced environment.
Professional appearance and demeanor representative of the brand.
Positive attitude and willingness to learn and grow.
Belief in a wellness lifestyle and preventative care.
Proficiency with basic computer systems and social media platforms.
Availability to work evenings and weekends, with Friday through Sunday required; Saturday and Sunday availability is specifically required.
High school diploma or equivalent.
Ability to stand and/or sit for extended periods.
Ability to lift and carry 20–50 pounds as needed.
Ability to operate standard office equipment, including a computer, scanner, and phone system.

Nice To Haves

Associate’s degree or higher.
1–2 years of retail sales, customer service, or marketing experience.

Responsibilities

Greet members and patients warmly and professionally.
Manage patient check-in and check-out using clinic systems such as POS and Carbon, and help maintain smooth patient flow.
Answer phones, schedule appointments, respond to patient inquiries, and assist with forms and onboarding.
Present and sell Wellness Plans, packages, and promotions; educate patients about chiropractic care and ongoing wellness.
Re-engage inactive members, support retention, meet or exceed sales goals, accurately apply promotions, and maintain knowledge of products and promotions.
Process transactions and manage accounts, monitor inventory and ordering, and maintain Digital Blue Book accuracy, cash handling, and daily logs.
Keep the clinic clean, organized, and ready for patients, and follow company policies, procedures, and compliance standards.
Communicate patient concerns, feedback, and incidents to leadership appropriately.
Support clinic and regional goals, build respectful team relationships, contribute to a positive clinic culture, participate in meetings and training, and apply constructive feedback.
Support local marketing and clinic growth initiatives, community outreach, in-clinic promotions, and directed social media or grassroots marketing efforts.