Front Desk Coordinator

Spero Health, INC. • Scranton, PA

13d

About The Position

The Front Desk Coordinator supports Spero Health’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” as part of an integrated team serving patients receiving counseling, case management, and medically assisted treatment. Spero Health emphasizes treating the whole person through integrated care. The role supports patient hospitality, clinic operations, scheduling, recordkeeping, payment processing, and coordination of patient care.

Requirements

• Graduation from an accredited high school or GED.
• Medical and office administration experience.
• Customer service experience with a proven record of attention to detail.

Responsibilities

• Answer phones courteously and professionally.
• Open the clinic, greet patients, and help ensure patient hospitality and cleanliness.
• Provide comfort care to patients and their significant others.
• Schedule follow-up appointments face-to-face and by phone, and document them in the medical record.
• Maintain cleanliness of the front desk and lobby.
• Coordinate patient flow with members of the multidisciplinary team.
• Maintain filing of patient records.
• Use computer systems to schedule, change, or cancel appointments and complete required documentation.
• Perform daily financial summaries and balance payments received.
• Order, organize, and stock educational materials.
• Collaborate with team members to enhance patient experience and continuity of care.
• Assist the team in ensuring treatment-program accountability and patient compliance.
• Ensure compliance with HIPAA and 42 CFR Part 2 regulations.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Loan forgiveness programs for clinicians through Spero Health’s STAR-approved organization status.
• Opportunities for growth and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED