Front Desk Coordinator

North American Dental Group • Columbus, OH

25d

About The Position

The Front Desk Coordinator helps deliver a patient-first dental experience by handling front-office operations and supporting patients throughout their visits. The role includes greeting patients and visitors, answering calls, managing appointments, explaining services and procedures using dental knowledge, and assisting with insurance and financial arrangements. The coordinator also performs clerical work and prepares end-of-day reports.

Requirements

• High school diploma or equivalent.
• Knowledge of dental software and Microsoft Office programs.
• Ability to learn new programs as needed.
• Dependability and skill in quality control when handling financial information.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information and perform quality control, including insurance verification and preparation of end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401k.
• Opportunities for career growth and continuing education.
• An atmosphere that allows freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED