Front Desk Coordinator

Mountainstar Capital Partners•Atlanta, GA

About The Position

The Front Desk Coordinator serves as a positive first point of contact for patients arriving at the clinic and provides excellent customer service. This part-time position is scheduled for Saturdays only and is in the Clinical department. The role supports patient check-in and checkout, appointment scheduling, payment handling, records and forms management, and smooth clinic operations. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
Two years of medical or dental front desk experience.

Nice To Haves

Computer skills with Dolphin, OrthoFi, Microsoft Dynamics CRM, Microsoft Outlook, and Excel.
Bilingual in English and Spanish.

Responsibilities

Check patients in and out while providing excellent customer service.
Complete opening and closing procedures to support office flow.
Review patient accounts before appointments and communicate pertinent information at check-in, including past-due accounts, additional fees, and required forms.
Collect payments and answer payment questions or refer concerns to the billing department.
Update or change patient payment methods as needed.
Verify that new patient forms are accurately completed and maintain confidentiality of information.
Call no-show patients to reschedule, and contact patients regarding next-day starts and records to confirm appointments.
Scan patient forms and upload them to patient accounts.
Start contracts for all new patients beginning treatment.
Update new insurance information in patient files so the billing department can verify coverage.
Keep necessary patient forms stocked and ready for use.
Answer clinic calls and schedule patients to ensure a smooth experience.
Record detailed notes about patient interactions and phone calls in the appropriate patient files or systems.
Print daily schedules and reports for appointment confirmation.
Check emails and voicemails and follow up with patients accordingly.
Maintain a professional front desk during phone calls and other patient interactions.
Communicate with patients about treatment issues or customer service concerns.
Perform other related duties as assigned by management.