Front Desk Coordinator

North American Dental Group•Richmond, MI

About The Position

Dental Care of Michigan in Richmond, Michigan is seeking a full-time Front Desk Coordinator to welcome patients and help the practice run smoothly and efficiently. The coordinator serves as a welcoming face and voice, helping patients feel valued from the moment they arrive. The practice emphasizes empathetic patient care and partners with North American Dental Group for tools and support. The schedule is four days a week, with listed hours of Monday 8:45 a.m.–5:00 p.m. and Tuesday through Friday 8:30 a.m.–5:00 p.m. The posting offers a $500 sign-on bonus. North American Dental Group-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support services from North American Dental Group.

Requirements

High school diploma or equivalent.
Strong communication, organizational, and multitasking skills.
Familiarity with dental software and Microsoft Office, and willingness to learn new programs.

Nice To Haves

Associate’s degree preferred.
One to five years of customer service, insurance, or dental experience preferred.

Responsibilities

Handle financial tasks, including collecting co-payments, verifying insurance, and completing daily reporting.
Perform administrative duties such as sorting mail, scanning documents, and photocopying.
Answer phone calls, provide information, and schedule, verify, and confirm appointments.
Clearly explain dental procedures, policies, and services to patients.
Present financial arrangements and policies to patients professionally and empathetically.
Track and manage appointments, including cancellations, no-shows, and late arrivals, to support smooth schedule flow.