Front Desk Coordinator

Seekr • Austin, TX

4d • $40,000 - $65,000 • Hybrid

About The Position

The Front Desk Coordinator owns visitor management as part of the office security compliance function and serves as the primary point of accountability for front-of-house operations and facility support. The role exercises independent judgment in visitor control procedures, guest hospitality, mail and shipping operations, kitchen and supply management, and office lunch programs. The Coordinator develops, implements, and continuously improves the processes governing these functions, ensuring consistent adherence to facility security requirements and applying visitor control protocols to a range of situations.

The Coordinator is the main point of contact for visitors, employees, and vendors; manages visitor verification, badging, escorts, host notifications, and visitor records; and oversees conference room and lobby assignments. The role also manages incoming and outgoing mail and shipments, provides administrative security support, and may lead or support special projects. The posted salary range is $40,000–$65,000 USD. Placement depends on factors including location, applicable labor categories, prior experience, skills, education, and certifications. The role may also be eligible for annual bonus, equity, or other incentive compensation.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a front desk, reception, office coordination, or hospitality role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organization and attention to detail, particularly for identity verification and visitor log accuracy.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel, and visitor management or badging systems.
• Discretion in handling sensitive information.
• Willingness to obtain a notary commission.
• Ability to sit or stand at a front desk for extended periods.
• Ability to lift or move light packages and supplies weighing up to approximately 25 pounds.
• Ability to move throughout the office or facility to escort guests and manage kitchen and supply areas.
• Applicant must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Nice To Haves

• Notary certification is strongly preferred.

Responsibilities

• Serve as the primary point of contact for visitors, employees, and vendors, setting a professional standard for guest interactions.
• Manage visitor identity verification and compliance with facility security protocols, resolving issues involving documentation, sign-in/sign-out discrepancies, and badge issuance or collection; create escalation processes when necessary.
• Use independent judgment to escort guests through secure environments, considering visitor type, host availability, routing, timing, and facility security.
• Design and maintain workflows for notifying hosts when visitors arrive.
• Manage conference room and lobby assignments, resolve scheduling conflicts, and make independent space-allocation decisions.
• Maintain accurate, audit-ready visitor logs and the security and organization of the reception and lobby area.
• Manage end-to-end mail and shipping operations, including receiving, logging, distributing, processing, and tracking items, and resolving delivery discrepancies.
• Own administrative security support functions, including security and escort decisions, and lead or support special projects with independent judgment.
• Manage kitchen and supply areas and office lunch programs.
• Develop, implement, and continuously improve processes for front-of-house operations and facility support.

Benefits

• Equity ownership through restricted stock units (RSUs).
• Unlimited paid time off.
• 14 paid company holidays.
• Flexible hybrid work environment.
• Role-appropriate compensation structure, potentially including bonuses or commission plans depending on the role.
• 401(k) with company matching.
• Medical, dental, vision, and life insurance coverage starting on day one.
• Paid parental leave for birth, adoption, or foster placement.
• The role may be eligible for annual bonus, equity, or other incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED