Front Desk Coordinator I - Concierge

Smile Doctors•Centerville, OH

74d•$15 - $18

About The Position

Burke Orthodontics is seeking a Front Desk Coordinator I to support the practice by welcoming visitors and patients, handling front-desk communications and administrative duties, and coordinating patient scheduling and account-related tasks. The role contributes to a people-first, fun, and encouraging practice culture and supports internal marketing initiatives.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual skills are a plus but are not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls and take messages as needed.
Check in patients and collect general information on their first visit.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.