Front Desk Concierge- Aqua 388/488
About The Position
Seabreeze Management Company is hiring a Front Desk Concierge to provide high-quality concierge services at residential properties. The concierge proactively anticipates residents’ needs, personalizes service, reminds residents of scheduled events, and helps protect them from unnecessary or unwanted demands. The role emphasizes hospitality, a welcoming resident experience, and prompt, professional handling of requests and concerns. The concierge coordinates deliveries, transportation, reservations, and special requests; assists guests, vendors, and contractors while maintaining building security and privacy; and works with property management to relay resident feedback, track amenity usage, and support community events or on-site programs. This is a swing-shift position scheduled from 3:30 p.m. to 12:00 a.m., with either Tuesday/Wednesday or Wednesday/Thursday off.
Requirements
- Demonstrate a positive attitude and professional demeanor.
- Apply common-sense understanding to written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
- Read and interpret documents such as operating and procedural manuals.
- Perform basic addition, subtraction, multiplication, and division.
- Have strong communication, organizational, decision-making, and interpersonal skills.
- Be detail-oriented and follow through thoroughly.
- Multitask and work well under pressure.
- Use independent judgment to handle customer service matters satisfactorily.
- Be proficient with electronic resources such as Internet search, Outlook, and Word.
- Report on time for every scheduled shift, including weekends, holidays, and overnight shifts as scheduled.
- Have strong written and verbal communication skills to communicate effectively with employees and clients at all organizational levels.
Nice To Haves
- Two years of prior hospitality experience preferred.
- Some higher education or vocational training specializing in the hospitality industry desired.
- Good geographic knowledge of the surrounding area.
Responsibilities
- Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests.
- Serve as the primary point of contact for day-to-day resident needs and provide a welcoming environment with prompt resolution of concerns.
- Manage access control and assist guests, vendors, and contractors while upholding building security and privacy standards.
- Relay resident feedback to property management, track amenity usage, and support community events or on-site programs.
- Anticipate customer needs, personalize service, remind residents of scheduled events, and help protect them from unnecessary or unwanted demands.
- Represent the company with a positive attitude and professional demeanor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
