Front Desk Concierge

Seabreeze Management Company Inc • Long Beach, CA

25d • $20 - $22

About The Position

Provide high-quality, personalized concierge services to residents of residential properties. The Concierge anticipates customer needs, offers solutions proactively, personalizes service to individual needs, reminds residents of scheduled events, and protects them from unnecessary or unwanted demands. The role focuses on hospitality, resident support, access control, and coordination with property management.

Requirements

• Demonstrate a positive attitude and professional demeanor.
• Apply common-sense understanding to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Read and interpret documents such as operating and procedural manuals.
• Perform basic arithmetic, including addition, subtraction, multiplication, and division.
• Have strong communication, organizational, decision-making, and interpersonal skills.
• Be detail-oriented and ensure thorough follow-through.
• Multitask and work well under pressure.
• Use independent judgment and maintain a professional demeanor when handling customer service matters.
• Be proficient with electronic resources, including Internet search, Outlook, and Word.
• Report to work on time for every scheduled shift, including weekends, holidays, and overnight shifts as scheduled.
• Have strong written and verbal communication skills to communicate effectively with employees and clients at all organizational levels.
• Have good geographic knowledge of the surrounding area.

Nice To Haves

• Two years of prior hospitality experience preferred.
• Some higher education or vocational training specializing in the hospitality industry desired.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests.
• Serve as the primary point of contact for day-to-day resident needs, providing a welcoming environment and prompt resolution of concerns.
• Manage access control and assist guests, vendors, and contractors while maintaining building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.
• Serve as a professional ambassador for the company and encourage a positive attitude among employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed