Front Desk Concierge

AdventHealth•Ocoee, FL

5h•Onsite

About The Position

The Front Desk Concierge supports clinic operations and patient care, traveling as needed to meet staffing needs. The role helps maintain efficient office flow by preparing patients and equipment for treatment, initiating tests, documenting results in the designated system, and providing whole care during office visits. Patient-care activities include intake, screenings, history taking, vital signs, medication reconciliation and administration, labs, test-result support, and closing care gaps. The concierge may assist with minor specialty procedures and educates patients about tests, medications, and diet. The position requires compliance with organizational policies, OSHA requirements, and safety procedures; maintaining confidentiality of patient and employee information; keeping required education current and demonstrating competency through annual clinical competencies and written tests; and monitoring inventory and medical equipment. The concierge supports patients, visitors, and coworkers and performs other duties as assigned. This is a full-time position requiring availability weekdays from 8 a.m. to 8 p.m. and weekends from 8 a.m. to 5 p.m. A sample two-week schedule includes alternating weekend coverage and weekday shifts. The position is based at 11001 W Colonial Dr, Ocoee, Florida, and may require travel to support staffing and clinic operations. Pay range: $17.28–$27.65.

Requirements

Knowledge of the health care field and medical terminology.
Knowledge of chronic disease management.
Knowledge of and ability to use internal and external resources.
Expertise in patient advocacy and navigating complex systems.
Ability to function and assist others in stressful, fast-paced environments and apply stress-management techniques effectively.
Ability to resolve issues and work independently within the scope of certification.
Ability to exercise sound judgment and diplomacy and maintain a professional demeanor.
Ability to read, write, type legibly, speak, and comprehend English effectively to carry out job requirements.
Computer experience.
High school graduate or equivalent.
Basic Life Support (BLS) CPR certification.
One of the following required credentials: CMA, CMAC, RMA (ARMA, AMT, or AAH), NCMA, CCMA (NHA or NPS), or NRCMA.
Full availability for weekdays 8 a.m.–8 p.m. and weekends 8 a.m.–5 p.m.

Nice To Haves

At least one year of related work experience.

Responsibilities

Travel as needed to fulfill staffing needs and support clinic operations.
Stay familiar with policies and procedures and ensure compliance with organizational standards.
Maintain position-related education requirements and demonstrate competency through annual clinical competencies and written tests.
Prepare patients and equipment for treatment, initiate testing, and document results in the designated system to support efficient office flow.
Follow OSHA requirements, safety processes, and other office compliance policies.
Provide whole care during office visits, including intake, test results, screenings, labs, medication administration, and closure of care gaps.
Maintain confidentiality of employee and patient administrative and medical information.
Assist patients, visitors, and coworkers to support teamwork.
Perform clinical intake according to policy and procedures, including screenings, history taking, vital signs, and medication reconciliation.
Assist with minor specialty procedures and accurately document services or results at the time they occur.
Educate patients about tests, medications, and diet, providing clear and accurate instructions.
Monitor and manage inventory to ensure adequate supplies and functioning medical equipment.
Perform other duties as assigned.