Front Desk Concierge

The Aspenwood Company - Village On the Park Denton•Denton, TX

12d

About The Position

The Front Desk Concierge serves as a welcoming and professional point of contact for residents, families, prospective residents, guests, employees, vendors, and visitors at Village on the Park Denton, an assisted living and memory care senior community. The role supports a warm and safe community environment by assisting with inquiries, monitoring public traffic, directing calls, responding to service needs, and helping maintain orderly public spaces. This is a PRN position requiring availability to work weekends and holidays.

Requirements

High school diploma or GED.
Valid Texas Driver’s License.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Proficiency in PC skills, including Microsoft Office, Word, and some Excel.
Understanding of HIPAA requirements.
Ability to work for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
Availability to work weekends and holidays.

Nice To Haves

Prior customer service, front desk, and telephone experience.

Responsibilities

Greet residents, families, prospective residents, guests, and employees courteously and warmly.
Monitor incoming public traffic and assist with inquiries.
Maintain cleanliness and orderliness in common areas and public spaces.
Respond promptly and courteously to the needs of residents, families, vendors, and visitors.
Support the sales and marketing team by managing inquiries effectively.
Follow schedules and instructions and assist with guest and employee meal ticket sales and other service requests.
Operate the paging and telephone system, answer calls, determine their nature, and route them appropriately.
Assist with maintenance orders using paper or an electronic system.
Monitor emergency calls, doors, and fire alarms and respond according to established policies and procedures.
Assist with scheduling job applicant interviews for department heads.
Track incoming and outgoing residents and guests and perform daily resident check-ins according to policy.
Participate as an active member of the community’s emergency response team.
Maintain a professional appearance and good personal hygiene in accordance with company policies.
Assist with special projects or tasks as assigned.
Detect and prevent suspicious behavior, vandalism, theft, and other criminal activity through effective surveillance and response.