Front Desk Concierge - ROOST White House

Method Co.•Wilmington, DE

About The Position

We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

Requirements

1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
Strong communication skills and a naturally warm, guest‑focused demeanor
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with reservation systems and front‑office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays

Responsibilities

Greet guests with warmth, professionalism, and genuine hospitality
Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
Assist guests with questions, requests, and personalized recommendations
Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
Handle phone calls, emails, and guest communications in a polished, timely manner
Collaborate with housekeeping, maintenance, and management to support smooth daily operations
Maintain a clean, organized, and guest‑ready front desk and lobby area
Resolve guest concerns with empathy, professionalism, and sound judgment
Support administrative tasks, record‑keeping, and shift documentation